Shipping policy
1.Order Processing Time
- Fulfillment Window: All orders are verified, processed, and handed over to our shipping carriers within 1–3 business days after payment confirmation.
- Schedule: Orders are not processed, shipped, or delivered on weekends or public holidays.
- Delays: If we experience a high volume of orders or unexpected supply chain bottlenecks, processing may be slightly delayed. We will contact you immediately via email if your shipment faces significant disruptions.
2. Estimated Delivery Timelines
Because we ship directly from global fulfillment centers to offer you competitive pricing, delivery times vary depending on your destination country.
Please find our estimated shipping windows below:
| Destination Region | Estimated Delivery Window |
|---|---|
| United States & United Kingdom | 7 – 12 Business Days |
| Canada, Australia & Europe | 10 – 15 Business Days |
| Rest of the World | 15 – 25 Business Days |
Note: These timeframes are estimates. Actual delivery dates may fluctuate due to regional transit speeds, local customs inspections, or peak holiday seasons.
3. Shipment Tracking
- Confirmation Email: Once your package leaves the fulfillment center, you will automatically receive a confirmation email containing your unique Tracking Number.
- Tracking Updates: It typically takes 2–5 business days for the shipping courier to update the tracking status in their system after the label is generated.
- How to Track: You can monitor your shipment directly on our website through our dedicated order tracking page or by using major global carrier tracking platforms.
4. Customs, Duties, and Taxes
- Customer Responsibility: Atlas Enterprise is not responsible for any customs fees, duties, or import taxes applied to your package during transit.
- Tariffs: All fees imposed during or after shipping are the sole responsibility of the customer. Please check your local customs policy regarding international shipments.
5. Damaged, Lost, or Wrong Items
If your package is lost in transit (fails to arrive within 45 days) or arrives damaged, please do not worry. Refer directly to our Refund and Return Policy or contact our support team immediately to arrange a free replacement order or a full refund.
6. Contact Information
If you have any questions or require updates regarding your shipment, please reach out to us:
- Business Name: Atlas Enterprise
- Support Email: bilalmunir03284639508@gmail.com
- Store Website: atlasenterprise.shop