Refund and Return Policy
At Atlas Enterprise, customer satisfaction is our top priority. Because we partner with global suppliers through DSers to bring you the best products, we maintain a clear and strict refund policy to protect your purchase.
Our policy lasts 30 days from the date your tracking information shows the item was delivered. If 30 days have gone by since delivery, unfortunately, we cannot offer you a refund or exchange.
Note: This 30-day window applies to items you have received. If your order never arrives, a separate rule applies — see "Order Not Received (Lost in Transit)" below, which allows up to 45 days from the order date before it qualifies as lost.
1. Eligibility for Refunds and Returns
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.
We accept refund/return requests for the following reasons:
- Damaged or Defective Items: The product arrived broken, torn, or defective.
- Incorrect Item Sent: The supplier shipped the wrong product, color, or size.
- Order Not Received (Lost in Transit): The package was lost by the carrier or did not arrive within our maximum delivery window (45 days). This 45-day window is measured from the order date, and is separate from the 30-day return window described above, which only applies once an item has been delivered.
2. Evidence Required for DSers Claims
To process your request quickly, our global suppliers require visual proof. Please email us at bilalmunir03284639508@gmail.com with:
- Your Order Number.
- A clear photo or video showing the defect, damage, or the incorrect item received.
- A photo of the shipping label attached to the package.
Please do not send your purchase back to the manufacturer or the address listed on the package until we provide you with the correct return warehouse address.
3. Non-Refundable Situations
We cannot issue a refund or exchange if:
- The order did not arrive due to an incorrect or incomplete shipping address provided by the customer.
- The package was stolen or marked as "Delivered" by the local postal carrier.
- The customer changed their mind after the product was shipped.
4. The Return & Refund Process
- Step 1: Contact us at bilalmunir03284639508@gmail.com with your proof of damage/error.
- Step 2: Once approved, we will either process a brand-new replacement order immediately at no extra cost or provide you with a return address.
- Step 3 (Refunds): If a refund is approved, it will be automatically processed back to your original payment method (Credit/Debit Card or Payment Gateway) within 5-7 business days.